Returns & Refunds Policy

What we will do

• Wrong item sent — we replace it with the correct item at no extra cost to you.
• Item damaged in transit — we replace it or refund it once you send us photos of the item and packaging.
• Item missing from your parcel — we send the missing item or refund that item.
• Faulty or expired product — we replace it or refund it in full.

What cannot be returned

For health, safety and hygiene reasons we cannot accept returns of the following once the seal is broken or the item has been used:

• Skincare, haircare, body care and any product applied to the skin, scalp or hair.
• Makeup, lip products and applicators.
• Fragrances once the seal or box is opened.
• Wigs, hair extensions and hair accessories once opened, worn, washed, cut or styled.
• Beauty supplements and any ingestible product.
• Underwear-type and personal-hygiene items.
• Clearance and final-sale items, unless they arrive faulty or damaged.

A change of mind about a shade, scent or texture is not a fault. Please read the product page and ask us before ordering if you are unsure.

Unopened items

Unopened, unused items in their original sealed packaging may be returned within 7 days of delivery. Return transport is paid by the customer unless the return is our error. We inspect every returned item before approving a refund.

How to start a return

1. Email us with your order number, the item concerned and clear photos.
2. We confirm whether the item qualifies and tell you where to send it or bring it.
3. Once received and inspected, we issue your replacement or refund.

Refunds

• Approved refunds are paid back to the original payment method or to your bank account.
• Refunds are usually processed within 5-10 business working days after approval.
• Delivery fees already paid to the courier are refunded only where the fault is ours.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Once a parcel has been handed to the courier it can no longer be cancelled, but the returns rules above still apply.

International orders

International shipping charges and any customs duties or import taxes are not refundable once a parcel has been shipped. Faulty, damaged or wrongly sent items are still covered by this policy.