Terms & Conditions

1. Who we are

Privia Hub is a retail business based in Lagos, Nigeria, selling online and from our physical store.

By placing an order on this website you agree to these Terms & Conditions.

2. Products and product information

We describe every product as accurately as we can, including size, ingredients and how to use it. Photographs are for illustration; packaging and shade appearance can vary slightly between batches and screens.

Beauty products are not medical treatments. Results differ from person to person. Always patch-test new skincare and read the ingredients if you have allergies or a skin condition.

3. Prices and currency

All prices are shown in Nigerian Naira (₦) and include the price of the product only. Delivery is added at checkout and shown before you pay.

Prices and promotions can change at any time, but a change never affects an order you have already paid for.

4. Orders and acceptance

Your order is an offer to buy. It is accepted once payment is confirmed and you receive your order confirmation with your order number.

We may decline or cancel an order — with a full refund — where an item is out of stock, a price was clearly wrong, the delivery address cannot be served, or we suspect fraud.

5. Payment

Online payments are processed securely by Paystack (card, bank transfer, USSD and other supported methods). We never see or store your full card details.

Payment on delivery is not available. Orders must be paid for in full before dispatch.

6. Delivery, pickup and international shipping

Delivery fees and timeframes are shown before you pay and are explained in full in our Delivery Policy.

Delivery timeframes are estimates in working days and can be affected by courier delays, weather, public holidays and address problems.

International orders are handled through our international request form: we confirm the shipping cost first and you pay only after approving the quote. Customs duties, import taxes and clearance charges in the destination country are the customer's responsibility.

7. Order notes

Order notes are requests, not guarantees. We do our best to follow them, and we will contact you if a request cannot be met.

8. Cancellations, returns and refunds

Cancellations and returns are covered by our Returns & Refunds Policy, including which products cannot be returned for hygiene reasons.

9. Promotions and discount codes

Promotional codes cannot be combined unless we state otherwise, have no cash value, and may be withdrawn at any time.

10. Your account and conduct

You are responsible for keeping your account details accurate and your password secure, and for giving us a correct delivery address and phone number.

You may not use this website for unlawful purposes, resell counterfeit goods under our name, or attempt to interfere with the website's security.

11. Reviews and content

Reviews you submit are moderated before publication. We may decline reviews that are abusive, false, or contain personal information.

12. Liability

To the extent permitted by Nigerian law, our liability for any order is limited to the amount you paid for that order.

Nothing in these terms removes rights you have under Nigerian consumer protection law.

13. Governing law and contact

These terms are governed by the laws of the Federal Republic of Nigeria.

Questions? Contact us.